top of page

FAQ

THE MOST COMMON QUESTIONS

  • Where are your rugs and carpets manufactured?
    Our rugs and carpets are proudly manufactured in India, known for its rich heritage and expertise in the art of rug weaving. We collaborate with skilled artisans who employ traditional techniques to create exquisite and high-quality products.
  • What materials are used in your rugs and carpets?
    We utilize a variety of materials in our rugs and carpets, including wool, silk, cotton, jute, and blends of these fibers. These materials are carefully selected to ensure durability, aesthetics, and comfort.
  • Do you offer customization options?
    Yes, we offer customization options for our rugs and carpets. We understand that customers have specific design preferences and requirements. Whether you need a particular size, pattern, or color scheme, our team can work with you to create bespoke products that align with your vision.
  • Can you provide samples of your rugs and carpets?
    Yes, we can provide samples of our rugs and carpets upon request. We believe that seeing and feeling the product firsthand is essential for making an informed decision. Please contact our customer support team to discuss sample requests and related details.
  • What are your shipping options and costs for Europe and the USA?
    We offer shipping services to Europe and the USA. The shipping options and costs may vary based on the destination, weight, and dimensions of the order. Our customer support team will assist you in determining the most suitable shipping method and provide you with accurate cost estimates.
  • What are the lead times for orders to Europe and the USA?
    The lead times for orders to Europe and the USA depend on various factors, including the order quantity, customization requirements, and shipping distance. Typically, it can take a few weeks to fulfill an order. Our customer support team will provide you with estimated lead times based on your specific requirements.
  • Do you comply with international quality and safety standards?
    Yes, we adhere to international quality and safety standards. Our products undergo rigorous quality control processes to ensure they meet the highest industry standards. Additionally, we can provide relevant certifications and compliance documentation upon request.
  • What payment methods do you accept for international orders?
    For international orders, we accept various payment methods, including bank transfers, credit cards, and PayPal. Our customer support team will provide you with detailed information regarding the payment process and available options.
  • Can you assist with customs and import regulations?
    While we are not directly involved in customs and import procedures, we can provide you with necessary documents, such as commercial invoices and certificates of origin, to facilitate the import process. It is advisable to consult with your local customs authorities or freight forwarder for specific import regulations and requirements.
  • How can I contact your customer support team?
    Our customer support team is dedicated to assisting you with any inquiries or concerns. You can reach us through our contact page on the website, where you will find our phone number, email address, and a convenient contact form. We strive to provide prompt and comprehensive support to ensure your satisfaction.
bottom of page